Frequently Asked Questions

Frequently Asked Questions

You can easily schedule a pickup on our website and we will come to your doorstep to collect your donations. Just follow the steps below and sit back!

  1. Click on the 'BOOK NOW' button on this website.
  2. Put your location and choose from the pickup options available in your area.
  3. Select a convenient slot, fill in your details, make the payment; and your pickup is scheduled!
The donations go directly to one of our NGO partners. We support 120+ NGOs across 8 cities. Once you raise a request, our NGO mapping algorithm would pick an NGO for your donations depending on various parameters- location, items to be donated, their quantity etc. Then the donations would be picked up by our logistics partner and delivered to the NGO. You would be notified the details of the NGO where your donations went via automated email.
You can pack them in anything you have as long as the volume constraint is met. Generally our donors use those blue/black disposable bags (bio-degradable type if available) to pack the items as they are easily available at home.

If you've selected "Medium to Heavy Pickup" - Yes, you can add the "2 Carton Combo" to your donation cart. Just make sure to select the add-on "Bring 2 carton boxes" while doing so.

In any case though, we would recommend you pack your donations in anything you already have at your home. Eg- blue/black disposable bags (bio-degradable type if available). Just make sure to tie them up properly before handing over.

The 2-wheeler pickups are near-instant and are available everyday in most cities. Sunday slots may not be available in a few locations. Typical slot timings for pickups are 10-12PM, 12-2PM and 2-4PM.

For "Medium to Heavy Pickup", we have pickup slots available every Wednesday in all the cities. Bangalore has Sunday slots available as well. You can give a preference for slots between 8-12 pm and 2pm - 6pm. The final slot would be confirmed to you a day in advance by our logistics partner. Once they are nearby your place on the pickup day, they will contact you to confirm if you want a contact less pickup or pickup from home. During pandemic, we are generally keeping the slots as 12pm-6pm.

All the donations are continuously tracked by our monitoring systems; right from the point of pickup at your doorstep - all the way to the NGO's drop point. On completion of the process, you'll be notified the details of the NGO where your donations went via automated email.

We support 120+ NGOs across 8 cities. Once you raise a request, our NGO mapping algorithm would pick an NGO for your donations depending on various parameters- location, items to be donated, their quantity etc. Then the donations would be picked up by our logistics partner and delivered to the NGO.

We're also continuously working with our NGO partners on making this process as transparent, accountable and efficient as possible. We care about your donations as much as you do :)

We are currently operating in Bangalore, Mumbai, Delhi, Chennai, Gurgaon and Hyderabad.

When you schedule a pickup on our website, the convenience fee is reflected at the bottom at step 3 when you select the items that you want to donate.

For a two wheeler pickup (small pickups - upto 22 clothes in 1 bag), the convenience fee is generally ₹199 (can go a little higher in case the nearby NGO is far away). For a 4 wheeler pickup, it starts with ₹699 for a two carton combo. For each subsequent addition, you would be charged 500 or 550 depending on the volume of the additional item added.

You can opt for the free drop off option. Based on your location and donation cart, we'll mail you a list of relevant NGOs. You can then coordinate with them directly and plan your visit.

It depends on the volume you wish to donate. If you have no more than 20-25 clothes that can fit in a single bag or equivalent volume then go for "Light Pickup (via 2-Wheeler)". If you have more than a single bag then you could also raise multiple "2-Wheeler pickup" requests.

If you have about 50 or more clothes, then choose the "Medium to Heavy Pickup" option and add the "2 carton combo" to your donation cart. This combo is equivalent to a large suitcase (the kind that you carry to the airport) volume-wise. You can add this combo once or multiple times depending on the volume. You can pack them in anything you have as long as the volume constraint is met.

We do not offer a COD option currently. We use a secure gateway powered by Razorpay for your payments.

While raising a pickup request, you will be presented with a list of items accepted by our NGO network. This list usually depends on your location and the pickup option you selected (2-wheeler vs Tempo/Truck). Generally we accept all kinds of reusable* goods – clothes, toys, furniture, kitchen utensils, shoes, handbags, artificial jewellery, school bags and stationery items, prams, treadmills and so on.

* - Reusable means not torn, not broken, does not require repairs, is in working condition, properly sanitised and/or washed.

All the donations must be reusable* and in working condition. Most of our NGO partners do not have facilities for refurbishment and directly distribute the donations as received. Hence please take care while preparing your donation items.

Here are a few examples -

  • Clothes - must not be stained or torn; must be properly washed;
  • Toys - must be in working condition with no broken parts/edges;
  • Mattresses - must be pest-free;
  • Home Appliances - must be in working condition; shouldn't need any repairs;

* - Reusable means not torn, not broken, does not require repairs, is in working condition, properly sanitised and/or washed.

While raising a pickup request - After entering your location, please choose the option – "Collection drive". Submit the form you're presented with; and our team will then coordinate with you to take things forward. You may also write to us at [email protected] or call us at 8884784742.
Sure! Drop us a Whatsapp message < #SpreadTheWord > at 8884784742, and we will send a message that you can share with your peers/family over Whatsapp group.
Write to us at [email protected] or reach us on Instagram or facebook for collaboration and our team will take it forward from there.

Just send us the below details at [email protected] with subject – Recommend an NGO partner.

  • Name of the NGO:
  • Website Link/social media link:
  • Do they accept goods donations?
  • Have you or any of your peers/employer donated there earlier?
  • Point of contact (if available):